Shipping Policy

Order Processing

Orders are generally processed within 1‑2 business days after payment confirmation. Orders placed on weekends or US public holidays will be processed on the next business day. Processing time does not include transit time.

Shipping Carriers

  • Continental US ground shipping: UPS SurePost by default.
  • Alaska, Hawaii and P.O. Boxes: USPS Priority Mail.
  • Expedited shipping options are fulfilled by UPS.

Shipping Rates & Free‑Shipping QualificationPeet’s Cof…

One‑time Orders (Continental United States)

  • Ground: $9.00 flat rate for orders under $49 subtotal.
  • Free Ground Shipping for one‑time orders with subtotal ≥ $49 (exclude tax & discounts).
  • 3‑Day Select: $14.00
  • 2nd‑Day Air: $16.00
  • Next‑Day Air: $26.00

Free ground shipping excludes Alaska, Hawaii, P.O. Boxes and international destinations.

Subscription Orders

All domestic US subscription orders enjoy free ground shipping, no minimum order value requiredPeet’s Cof….

Delivery Timeframes

  • Standard Ground: 2‑6 business days after order ships out (continental US).
  • Expedited services follow carrier‑stated transit times.
  • Delivery occurs on business days only, weekends & holidays excluded.

Alaska & Hawaii

Additional shipping surcharges apply. Free‑shipping promotions for $49+ do not apply to AK / HI addresses.

International Shipping

International shipping is available with extra shipping fees. Subscription international orders receive a $5 shipping discount.

Tracking & Delivery Notes

  • A tracking number will be sent via email once your order ships. Please allow 24‑48 hours for carrier tracking information to update.
  • Peet’s Coffee is not liable for delivery issues caused by incorrect or incomplete customer‑provided shipping addresses.
  • If your package is lost or significantly delayed, please contact customer service with your order number for assistance.

Customer Service

Email: customerservice@peets.com

Phone: 1‑800‑999‑2132

Live chat available on peets.com

Hours (Pacific Time): Mon‑Fri 6:00 AM‑6:00 PM; Sat‑Sun 8:00 AM‑2:00 PM