Refund and Returns Policy

Return Eligibility

• You may return any order within 30 days upon receipt for a full refund, minus shipping and handling feesPeet’s Cof….
• Shipping cost for returning items shall be borne by customers. Return‑shipping fees are non‑refundable.
• Opened coffee products are acceptable for return for satisfaction issues. Gift cards are non‑returnable.
• Damaged or defective items due to shipping error may qualify for waived return shipping at customer service’s discretion.
• Orders older than 30 days after delivery will not be eligible for refund or exchange.

How to Initiate a Return

Do NOT send items back without prior approval from customer service.

Contact support to obtain return instructions:

• Email: customerservice@peets.com
• Phone: 1‑800‑999‑2132
• Live chat on peets.com website

Support Hours (Pacific Time‑PT):

• Monday‑Friday: 6:00 AM – 6:00 PM
• Saturday‑Sunday: 8:00 AM – 2:00 PMPeet’s Cof…

Important Notes

1. In‑store purchases can be returned to any Peet’s coffeebar location.
2. Subscription orders follow the same 30‑day return policy.
3. Refunds will be processed to the original payment method after the returned goods are received and inspected.